Privacy Policy

Information we collect

When you use WD-40 Casino, we may handle information that identifies you, relates to your account or is connected with the way you use the website. The information collected depends on the services you use, the checks that apply to your account and the choices you make.

In this article

Information we collect How we use and share information Cookies and electronic communications Security, retention and account closure Your privacy rights and requests

Account and identification information

This may include your name, date of birth, contact details, username, account preferences and information needed to confirm that an account belongs to you. We may also receive information about your responsible gambling settings, support requests, complaints and communications with us. This helps us create and manage your account, provide relevant assistance and apply account controls.

Verification and security information

To verify identity, age, location or other account details, we may request documents or information such as an identity document, proof of address, payment ownership evidence or other information reasonably required for checks. We may record the outcome of these checks and information used to identify unusual, suspicious or potentially fraudulent activity.

Payment and transaction information

We may handle payment method details, deposits, withdrawals, bets, gaming activity, account balances, transaction references and related records. Where payment processing is provided by another service provider, that provider may handle payment information under its own privacy terms. We use transaction information to process requests, maintain accurate records, resolve disputes, prevent misuse and meet applicable obligations.

Technical, device and usage information

When you access the website, we may collect technical information such as your internet protocol address, browser type, device type, operating system, language settings, pages visited, approximate location, access times and information about how you interact with website features. We may also collect information through cookies and similar technologies. This information helps us keep the website working, remember preferences, understand performance, improve services and protect accounts.

We may combine information from your account, transactions, device and website activity where this is reasonably necessary for the purposes described in this Policy.
You should provide information that is accurate, current and complete. If information changes, please update it where the website allows or contact support.
Some information may be required before an account can be opened, maintained or used. If required information is not provided, certain services or account functions may not be available.

How we use and share information

Personal information is used for clear business, operational, security and compliance purposes. We do not use information for purposes that are unrelated to the service without an appropriate reason or, where required, your permission.

To open, maintain and administer your player account.
To provide casino services, process deposits and withdrawals, and keep account and transaction records accurate.
To complete identity, age, payment and other verification checks.
To prevent fraud, money laundering, account takeover, collusion, abuse, unauthorised access and other harmful or unlawful activity.
To provide customer support, investigate questions and resolve complaints or disputes.
To understand website use, test features, fix errors, improve performance and develop safer services.
To send service messages about your account, transactions, security, important changes and other necessary operational matters.
To send marketing communications where permitted and where you have provided the required choice or consent. You can withdraw marketing consent at any time.
To meet applicable legal, gambling, financial, tax, security and record-keeping requirements.

Service providers and other recipients

We may share relevant information with carefully selected providers that help operate the website and support players. These may include payment processors, identity and verification providers, fraud prevention services, technology and hosting providers, customer support tools, analytics providers and professional advisers. These providers should receive only information reasonably needed for their services and are expected to handle it securely.

Information may also be disclosed where reasonably necessary to protect players, the website or other people; to investigate suspected misuse; to respond to a valid legal request; or to meet a legal or other compulsory obligation. If the business or part of its operations changes ownership or structure, relevant information may be transferred as part of that change, subject to appropriate protections.

Some service providers may process information outside Australia. Where this occurs, reasonable steps should be taken to protect the information and ensure it is handled in a manner consistent with applicable privacy requirements.

Cookies and electronic communications

WD-40 Casino may use cookies, pixels, local storage and similar technologies. A cookie is a small file or piece of information stored on your device when you visit a website. Some technologies are essential for account login, security, session management and core website functions. Others may help remember settings, measure website performance, understand general usage patterns or support relevant communications.

Cookies may be set by the website or by service providers working on its behalf. They can help recognise a returning browser, maintain a secure session and identify technical problems. Cookie information may sometimes be linked with account or device information where this is needed for security, service operation or analysis.

You can manage or restrict cookies through your browser settings. You may be able to delete existing cookies, block future cookies or receive a notice before a cookie is stored. If you disable essential cookies, parts of the website may not work correctly, and some account or security features may be unavailable. Browser controls do not always remove every form of similar technology, so some website functions may still process limited technical information.

We may contact you electronically about account activity, security, transactions, support matters, policy updates and service information. These operational messages may still be sent when marketing consent has been withdrawn because they are needed to administer your account. Marketing messages will include an available way to stop receiving further marketing communications.

Security, retention and account closure

We use reasonable administrative, technical and organisational measures to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. Measures may include access controls, authentication processes, monitoring, secure systems, staff procedures and the use of suitable security providers. No online service can guarantee that information will always be completely secure, so players should use a strong password, keep login details private and contact support promptly if they suspect unauthorised account activity.

Personal information is kept for as long as it is reasonably needed for the purposes described in this Policy. When information is no longer needed, it may be deleted, anonymised or securely destroyed, subject to technical, operational and legal requirements.

Closing an account does not always result in the immediate deletion of every record. Some account, verification, payment, transaction, security and communication records must be kept for a period required by law even after an account is closed. Other information may be retained where reasonably needed to prevent fraud, resolve a dispute, establish or defend a legal position, or maintain appropriate business records. After the relevant need ends, the information will be handled in line with applicable retention and security practices.

Children and account access

The services are intended for people who meet the applicable age and eligibility requirements. We do not knowingly invite children to create gambling accounts. If we become aware that information has been submitted by a person who is not eligible to use the service, we may take steps to close the account, investigate the circumstances and securely remove information where there is no legal or operational reason to retain it.

Changes to this Policy

This Policy may be updated from time to time to reflect changes to the website, technology, services, privacy practices or applicable requirements. The current version will be made available on the website. If a change is important, we may provide an additional notice through the website or by contacting you using the details associated with your account.

Your privacy rights and requests

Depending on the circumstances and applicable privacy requirements, you may have rights relating to the personal information we hold about you. These rights may include requesting access to your information, asking for inaccurate or incomplete information to be corrected, requesting deletion of information, and withdrawing consent to marketing communications.

How to exercise your rights

To make a privacy request, including a request for access, correction or deletion, or to withdraw consent to marketing, contact support@wd40casino-online.best. Please explain what you are requesting and provide enough information for us to identify the relevant account and understand the request. We may need to verify your identity before releasing, changing or deleting information. This is a security measure designed to prevent someone else from accessing or changing your data.

We will consider and respond to requests within a reasonable timeframe, subject to applicable requirements and the nature of the request. There may be circumstances where information cannot be deleted, changed or fully provided. For example, we may need to keep records required by law, protect another person's privacy, preserve security information, prevent fraud, or maintain records needed to resolve a dispute. If a request cannot be completed in full, we will aim to explain the relevant reason in general terms.

For access, ask for a copy or summary of the personal information associated with your account.
For correction, identify the information you believe is inaccurate or incomplete and provide the correct details where appropriate.
For deletion, tell us which information you want removed. Deletion may be limited where records must be retained or where information is needed for security, legal or dispute-related purposes.
For marketing consent, ask us to stop using your information for marketing. You can also use the unsubscribe option in a marketing message where one is provided.
For any privacy concern, contact support@wd40casino-online.best with a clear description so the request can be reviewed.

This Privacy Policy should be read together with the other website terms and notices that apply to your use of WD-40 Casino. By continuing to use the website, you acknowledge that your information may be handled as described in this Policy, subject to your rights and any choices available to you.

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